Automate your backend travel operation and booking fulfillment with mid-office

There is an intense competition in the travel market at all level, which makes the travel agencies to perform better and better in order to stay in the competition. Mid office and travel back office system management is considered one of the most crucial system that enable them to offer satisfying travelling experience to the customers through quality support. However, it can prove to be a difficult process where possibility of errors remain high if travel agencies doesn’t have a system. The best way to prevent is by automating backend travel process with mid office system for resolving issues of travelers in real time.

Importance of automating backend travel operations and bookings

In travel industry, the management of back office is as crucial as the front end. It includes operations such as enquiry management, booking management, supplier management, generating invoices & reports and regulatory compliance which covers the administration and support personnel that doesn’t require client facing. Automating these functions saves a lot of time, effort and money for the company, which enhances their productivity and performance and offer more satisfaction to the customers. Some of the main backend travel operations that can be automated using mid office are as follows:

  1. Invoicing and reporting: Calculating cost of sales and revenue can be tedious yet significant task, which needs to be performed on a regular basis. Manually carrying it out requires prolonged time and effort, which can be saved by automating the process using automation tools such as XChange mid office system. It helps the travel agency to generate accurate reports while tracking the payments and bookings in real time.
  2. Business intelligence: Travel agencies are required to develop effective travel policies and compliances, travel pattern reports along with monitoring the labor cost. It involves a lot of manual work, but with mid office system, the company can reduce their labor cost and increase their productivity through reduced time consumption using integrated applications.
  3. Commissions of suppliers and agent: It is also necessary to calculate the commissions of sub-agents, suppliers and vendor which include hotel, flight, car rental etc in order to find out the exact revenue generated. By automating this operation, the company won’t need to carry out this confusing and hectic task.
  4. Customer relation: Certainly one of the most important aspect of travel agency is to maintain good relations with the customers for which, travel CRM software should be utilized. Mid office system can also act as travel CRM system where customer services can be automated to provide real time support to the travelers along with after care services such as promotion and feedback.

Automation utilizing mid office system gives all that could possibly be needed advantages to the travel agency which help them in keeping up their position in the market and target an ever increasing number of clients to improve their revenue. However, it is necessary to hire the services of a reputed travel technology providers such as, QuadLabs who is very much perceived and exceptionally experienced in the field to robotize your booking and backend travel operations.

 

Advertisements

Automate travel operations, processes, sales and reconciliation with XChange

Automation process can be very helpful for any business industry as it enables them to perform the same functions without physically doing. In travel industry, automating travel processes such as travel bookings, customer management, supplier management, administration and enquiry management by Mid Office plays a key role in acquiring competitiveness and increase market share. There are several Mid Office and Travel CRM Software’s available in market for travel industry, however, XChange Mid Office system developed by QuadLabs is by far the most effective and trustworthy.

Features of XChange and what functions can be automated using the system

XChange is quite user friendly and help the travel agency to automate various necessary functions. It helps in automating consolidated information gathered from different sales channels and suppliers. Furthermore, the system is an effective travel CRM system, which assists in customer relationship management which is one of the most important aspect for any travel operator. XChange automate processes such as sending latest news and offers to the customers and provide essential support. The Travel desk or front desk features of Mid Office system gives the travel agency to book tickets coming directly though phone or through walk-in customer also it helps to resolve any queries or issues of the travelers during or after their trip, where all the answers are predefined.

Not only Mid Office system, the system also aids the agency to manage travel bookings and suppliers as well by automating their functions. It will automatically show the upcoming bookings, showcase the payments, list of guests and their demands, along with generating invoices and reports. When it comes to sales and reconciliation, XChange enable the agency to manage their sales and purchase rules in an effective manner, thus ensuring that the records and figures are in agreement are correct.

Other benefits that travel agencies can enjoy by automating their travel operations using XChange is that they speed up their payment processes to the suppliers which can be automated, thus, eliminating any kind of delay in payment. It ensures better relations with the suppliers which ultimately leads to better services to the customers. Moreover, the development of spreadsheet and reports become easier as it doesn’t require a manual updating on the sheets and creating reports which would be time consuming.

XChange Mid Office can be considered an extremely reliable and useful for automating all the travel process, which permits the organization to save not only time but an adequate amount of money as well and at the same time, increasing the quality of services offered to the traveler.

QuadLabs, who is one of the leading travel technology provider in the world, has developed this travel automation which acts as a travel CRM software along with an assistance provider for travel agency that would help them managing various processes, customers and suppliers to increase their revenue and sales.

Innovations transforming the travel industry

Technology is changing everyday with new innovations coming out making the life of a common man a lot easier. In travel industry, various innovative and unique travel technology seems to enter the market, which enables the travel agencies to provide satisfactory travel experience to the customers. Travel technology provider all over the world are looking to introduce relevant and industry focused technology that would change the travel industry for good.  It is a universal fact that travelers are now preferring online booking and other technological aspects over the conventional way, which has brought a massive transformation in the industry. Today, we will talk about some of the best innovations in the travel technology which the industry is witnessing.

  1. Mobile Booking: Travel Technology Company in Europe and other parts of the world are developing exceptional mobile applications for travel agencies, allowing them to help the customer make last minute booking using their mobile devices. Today everyone is using a smartphone that comprises flights, hotel booking applications along with car services. Finding Uber, looking for restaurants and local tour guides assist the traveler to easily navigate through the new destination using their mobile handset.
  2. Augmented reality: This is another innovation which transforming the travel industry in a positive direction. The travelers can easily translate the local language on the go, witness the rooms virtually, watch the travel destinations without setting foot outside along with navigate through the area with ease. The Google Glass is a fine example of augmented reality in travel industry that helps the traveler virtually experience the tourist destinations while sitting.
  3. Artificial Intelligence: AI has certainly changed the way travelers search for tourist destinations or book hotels and flights. Travel technology Company in Asia and Middle East are now developing travel systems that provide dynami pricing details about travel products that records data such as room types, weather, pricing, etc. and tells the user about necessary information. It also allows the traveler to plan their entire trip which involves searching for best hotels and flight along with providing suggestions on tourist destinations and places to eat. Apples’ Siri and Amazon’s Alexa are some of the best examples of artificial intelligence used in travel.
  4. Real time information: The availability of travel products tends to change every second. With advanced travel systems developed by travel technology companies, the travelers can receive live flight delay information, predictions of trains and flight arrivals, rebooking services in case of cancellation, live rates, real time availability of hotel rooms, etc.

Other trendy innovations in travel industry include geo location, sensors such as compass, accelerometer, indoor positioning and much more that allows the traveler to get the best possible touring experience. There are many travel technology companies in the world, however, QuadLabs is considered one of the finest and award winning travel Technology Company who is best known to provide the most innovative and competitive travel solutions for agencies and help them achieve better return on investment by targeting more and more customers from all over the world.

How B2B internet booking systems helping travel agencies to increase their revenue?

For travel agencies throughout the world, B2B booking system has provided incredible growth opportunities, allowing them to reach a wider audience. A B2B travel portal helps travel agencies to generate better leads and higher sales, which is necessary for survival in the market and earn good profit. It also enables travel agents and partners to book travel products and simplify documentation process and reservation. In today’s stiff competition, B2B Internet booking systems is considered one of the most crucial travel agent system to achieve success by enhancing sales and revenue.

This is the main reason many travel agencies are looking forward to hire the services of reliable travel technology solution provider such as QuadLabs to develop unique and industry relevant B2B travel portal. Following are provided some exceptional benefits B2B online booking engine offers to travel agencies for their growth:

1. Offers a wide range of information to the travel agent:- The biggest advantage of having B2B travel portal is that the travel agency will be able to clearly witness and reach relevant information, allowing a transparent transaction of travel products. They can easily manage all the bookings and reservations and also allows sub agents and partners to provide regular access to updated information and rates.

2. Variety of services:- B2B system also provides a wide range of services to the agents which include travel product like Flight, hotel Car Rental etc., service information, location, suppliers for the services along with the quantity of units available. It allows the company to make new reservations and keep track of sales effectively.

3. Sales promotion:- In order to attract the interest of potential customers, special sales offers can be utilized through B2B travel system. It would assist the travel partners to generate more demand and increment the sales by a greater margin.

4. Better communication:- Communication is the key elements for deriving sales for travel agency as it encourage better customer support and appropriate service in a timely manner. The travel agency system maintains a proper communication line between travel partners, suppliers and customers and gives automatic confirmation of any booking. It can also enable the agency to target new customers, develop marketing campaign and increase revenue.

5. Easy documentation process:- With increasing demand of hotel, flights and travel package reservation, it requires from the agency to make all the documents related to travel booking available for partners, suppliers and customers. This include invoices, booking confirmations, travel product information, etc., which can easily be done through B2B online booking engine.

B2B travel portal helps travel agencies all over the world to gain proper control over their business process, so that they can deliver the best possible travel services to their sub agents. If you are also looking to install a trustworthy B2B booking system for your travel agency, then QuadLabs can help you design revenue oriented and reliable system, allowing you to enhance your business process by a great margin. QuadLabs is a leading travel technology company who are best known to deliver industry focused and competitive travel solutions to tour operators and travel agencies to enhance their business productivity.

How have the online travel booking systems transformed the global travel agencies?

Online travel booking systems has truly transformed the way people plan their tours along with how travel agencies all over the world offer their services to the individual. In earlier times, local tour operators and travel agencies were totally dependent on the travel needs and requirements of the people who are present nearby. Their services were limited to a particular geographical area, which also restricts their profits and revenue. Furthermore, offering the customers with full fledged travel services during the tour were quite difficult as well.

However, with the emergence of online travel booking systems, travel agencies throughout the world have been able to improve and enhance their travel services extensively and provide the potential customers with far superior tour experience, even in this stiff competition. The augmentation in travel technology solutions in recent years have made it possible for tour operators to reach and target a wider audience while appealing them through highly innovative and striking travel packages. Some of the ways by which travel agency systems has transformed the global travel agencies are as follows:

  1. Communicate with potential customers 24/7: Bringing your travel business online would allow you to impart your unique travel offers and dynamic packages to the travelers at any time of the day. It increases engagement level with the customer and develop more sales opportunties without giving much effort. At the same time, you can easily appeal to new and existing customers by your exciting offers through online travel booking system.
  2. Tracking of real time sales: One of the best way to determine if your business is moving in a positive manner, is by tracking the sales of business products and services. The travel agent system also helps the travel agency to real time sales, allowing the company to predict revenue and compare earnings. This helps the management to make any necessary modifications in the system to enhance the productivity and sales.
  3. Online performance management: Performance management is a very critical process in business management, which must be done accurately. Online travel booking systems showcase the performance of the company and act as a critic for every activity performed. Whether it is hotel or flight reservations, travel package booking, or any query related to the customer, it helps the travel agencies to properly analyse and manage the performance of the busniess in a positive direction.
  4. Easy payment and customer support: The success of any business depends highly on its customer service. In travel business, resolving the queries of the travelers rapidly is of utmost importance and online travel booking systems help the company achieve just that. The potential travelers can easily navigate through the system, find a suitable holiday product to book, make payment easily using different UPIs and get speedy reply on any queries during the travel.

Travel agent systems have certainly enabled the travel agencies all over the globe to target specific audience and offer exceptional and cost efficient travel products and services to the customers, and in the process, provided them with opportunity to achieve growth and development in a short period of time.

How much growth travel and tourism industry is expecting in 2017?

The Travel industry has witnessed a massive evolution in the last few years due to the latest advancement in the technology, offering the customers and travel agencies to make a proper interaction with each other during and after the trip. The evolution in the industry has been so drastic in recent years that many would think, it won’t grow at the same rate in 2017 and beyond. However, it is certainly not the case as technology seems to be improving the way we travel more ardently than ever before, giving the industry higher growth expectation in 2017. Below are mentioned some of the areas which may witness a remarkable growth in the travel industry.

  1. Travel technology solutions: With technology developing a clear path for improvement in the travel industry, in 2017, we will witness more of it in the form of On-Cloud travel, ERP solutions, travel management software and much more. In today’s competitive world, technology has given travel companies a way to target their potential audience by offering just the kind of services they actually desire. This is possible due to the introduction of cloud technology in the industry, which has quickened the online booking system and interaction between the customer. Reducing the overall expenses while developing a healthy relationship between the travelers are going to give exceptional growth to travel companies, which has been possible due to the advancement in technology.
  2. Virtual reality (VR) and Augmented Reality (AR): This is a revolution is travel industry, which is speeding up real quick and perhaps in the near future, used by every travel related companies in order to showcase and market their travel products to engage potential customers. Up until now, virtual reality has only been used for gaming and movie viewing, however, its entrance in the travel industry would allow the companies to give a clear and 3D experience of their travel products such as hotel rooms, sightseeing, cruises, activities, that would persuade them to buy the travel package. Words can only describe how good their services can be, but with augmented reality, the customers can actually experience it while sitting at home. Nothing could be more persuasive than this.
  3. E-Passports: Travel industry is growing incredibly. People are travelling from one country to another more often, which has made the airport staff busy and instensified the security. With E-Passports, travelers can easily carry and showcase their personal information in a form of digital data instead of the real card, which could be lost, causing a great mishap. Virtual passports would also simplify the check in process using a digital photo, offer instant accessibility and save time from custom inspection and immigration.

Other major travel technologies that are helping the industry grow seamlessly include travel bots, voice interface and wearable devices that makes the life of a traveler easier. With such inventions and advancements, the travel industry can show a remarkable growth in 2017 with a considerable amount of increase in the number of travelers, it may take some time to witness the exact effect.

How an effective online travel agent system helps the agency to flourish?

Traveling is an amazing feeling to have. It is one of the most brilliant experiences one could ever get, that is filled with fun and excitement, which starts even before the actual date of travel and homes the mind for years in the form of memories. This is the main reason it is currently one of the most prosperous business industry in the world, which keeps on developing due to the advancement in the Travel Technology. To help the travelers enhance their travelling experience, travel agencies are making immense modifications in their system so that the client gets a satisfactory experience. The most significant benefit the customers receive are mainly through an online booking portal, which is also allowing the travel agency to grow their business profoundly.

Therefore, any travel agency who is committed to provide reliable travel services to their clients, needs to utilize the services of a respected Online Travel Technology provider such as QuadLabs.

An online travel agency solution allows the companies to easily interact with the potential and existing customers, which is not bound by time or geographical area. Customers can easily plan their leisure or travel to other cities or even countries using online travel portal to book their air tickets, hotels, car rentals, sightseeing, and other travel products. There are numerous other ways a travel agent system helps the company derive more profit and grow the business which are mentioned below.

  • Enhance customer engagement: Travel Agencies with Online Portal can target their customers through proper marketing and promotion of their latest offerings. They can engage with their existing customers using email or sms & they can advertise or promote their website on different social media which motivate customers to use their services. Better interaction and engagement is the key for any business to achieve success.
  • Use exceptional features to make a strong presence in the market: A travel agent system, which is developed by an accredited travel technology company after proper research and understanding the requirements of the company, is bound to receive success in the market, due to the involvement of unprecedented features. These features include:
    • SEO: Search Engine Optimization is a technique to increase the ranking of the travel portal on major search engine results. This enhances the visibility of the business, resulting in the growth of the industry.
    • Predict market requirements: In order to provide the most demanding travel solutions to the customers, it is first necessary to understand them. With an efficient travel portal, the company can identify the market demand well and make essential modifications in their system.
    • Quick customer service: Probably the most important element that contributes to the growth of the organization is the customer service. It needs to be fast, reliable and easily accessible, which online travel portals offer to the customers.
  • Competitive approach: In order to survive in the market, it is essential to keep a close eye on the competitors and make changes in your latest offerings to attract more customers, which can be done using travel portals.

QuadLabs have done several global deployments across Europe, South America, Asia, Middle East, Australia, Indonesia and Africa and is highly adapted by each market.