Online travel booking systems has truly transformed the way people plan their tours along with how travel agencies all over the world offer their services to the individual. In earlier times, local tour operators and travel agencies were totally dependent on the travel needs and requirements of the people who are present nearby. Their services were limited to a particular geographical area, which also restricts their profits and revenue. Furthermore, offering the customers with full fledged travel services during the tour were quite difficult as well.
However, with the emergence of online travel booking systems, travel agencies throughout the world have been able to improve and enhance their travel services extensively and provide the potential customers with far superior tour experience, even in this stiff competition. The augmentation in travel technology solutions in recent years have made it possible for tour operators to reach and target a wider audience while appealing them through highly innovative and striking travel packages. Some of the ways by which travel agency systems has transformed the global travel agencies are as follows:
- Communicate with potential customers 24/7: Bringing your travel business online would allow you to impart your unique travel offers and dynamic packages to the travelers at any time of the day. It increases engagement level with the customer and develop more sales opportunties without giving much effort. At the same time, you can easily appeal to new and existing customers by your exciting offers through online travel booking system.
- Tracking of real time sales: One of the best way to determine if your business is moving in a positive manner, is by tracking the sales of business products and services. The travel agent system also helps the travel agency to real time sales, allowing the company to predict revenue and compare earnings. This helps the management to make any necessary modifications in the system to enhance the productivity and sales.
- Online performance management: Performance management is a very critical process in business management, which must be done accurately. Online travel booking systems showcase the performance of the company and act as a critic for every activity performed. Whether it is hotel or flight reservations, travel package booking, or any query related to the customer, it helps the travel agencies to properly analyse and manage the performance of the busniess in a positive direction.
- Easy payment and customer support: The success of any business depends highly on its customer service. In travel business, resolving the queries of the travelers rapidly is of utmost importance and online travel booking systems help the company achieve just that. The potential travelers can easily navigate through the system, find a suitable holiday product to book, make payment easily using different UPIs and get speedy reply on any queries during the travel.
Travel agent systems have certainly enabled the travel agencies all over the globe to target specific audience and offer exceptional and cost efficient travel products and services to the customers, and in the process, provided them with opportunity to achieve growth and development in a short period of time.
The following features online booking systems must have:-
1. Beautiful & attractive Image Gallery
2. Optimizes the potential of your website
3. Provides a detailed booking
4. Social Media Integration
5. Keeps your guest on your own website while making a booking
6. PayPal Payment Options
7. Credit Card Storage Options
8. Visual Calendar
9. Currency and Language Settings
10. Online Support and Phone Support
11.Access to the Cloud
12.Appealing ‘Book Now’ Button
14.Keeps it fast and simple so that no special software or downloads are needed for a customer in order to make a booking
15. Provide easy to use administration panels
The Travel industry has witnessed a massive evolution in the last few years due to the latest advancement in the technology, offering the customers and travel agencies to make a proper interaction with each other during and after the trip. The evolution in the industry has been so drastic in recent years that many would think, it won’t grow at the same rate in 2017 and beyond. However, it is certainly not the case as technology seems to be improving the way we travel more ardently than ever before, giving the industry higher growth expectation in 2017. Below are mentioned some of the areas which may witness a remarkable growth in the travel industry.
- Travel technology solutions: With technology developing a clear path for improvement in the travel industry, in 2017, we will witness more of it in the form of On-Cloud travel, ERP solutions, travel management software and much more. In today’s competitive world, technology has given travel companies a way to target their potential audience by offering just the kind of services they actually desire. This is possible due to the introduction of cloud technology in the industry, which has quickened the online booking system and interaction between the customer. Reducing the overall expenses while developing a healthy relationship between the travelers are going to give exceptional growth to travel companies, which has been possible due to the advancement in technology.
- Virtual reality (VR) and Augmented Reality (AR): This is a revolution is travel industry, which is speeding up real quick and perhaps in the near future, used by every travel related companies in order to showcase and market their travel products to engage potential customers. Up until now, virtual reality has only been used for gaming and movie viewing, however, its entrance in the travel industry would allow the companies to give a clear and 3D experience of their travel products such as hotel rooms, sightseeing, cruises, activities, that would persuade them to buy the travel package. Words can only describe how good their services can be, but with augmented reality, the customers can actually experience it while sitting at home. Nothing could be more persuasive than this.
- E-Passports: Travel industry is growing incredibly. People are travelling from one country to another more often, which has made the airport staff busy and instensified the security. With E-Passports, travelers can easily carry and showcase their personal information in a form of digital data instead of the real card, which could be lost, causing a great mishap. Virtual passports would also simplify the check in process using a digital photo, offer instant accessibility and save time from custom inspection and immigration.
Other major travel technologies that are helping the industry grow seamlessly include travel bots, voice interface and wearable devices that makes the life of a traveler easier. With such inventions and advancements, the travel industry can show a remarkable growth in 2017 with a considerable amount of increase in the number of travelers, it may take some time to witness the exact effect.
Online booking system is of utmost importance for travel agents as it not only helps the company to reach a wider audience, but also assist customers to get the best possible travel booking experience. However, when it comes to finding a suitable travel agent system to install and implement, it is easier said than done. There are so many factors that need to be considered before deciding a particular online booking system as different travel agent softwares has distinct uses and features. It is necessary for the travel agents to identify their top priority and requirements and then determine the system that will be able to fulfill those needs with efficiency.
Continue reading “How to find correct Online Booking System for travel agents?”
Enterprise Resource Planning (ERP) has great importance in any business industry. It allows the company to perform their business process easily and accurately. When it comes to travel industry, travel ERP solution helps the company in various processes such as reporting, integrate multiple business processes, customer engagement and sales, human resource management and payments. However, due to recent enhancement in the travel technology, the travel ERP solution has also seen improvement in the form of cloud ERP solution. It refers to utilizing the same ERP services using client server model, instead of a physical location.
Continue reading “Why Cloud ERP Solution have much Importance in online travel industry?”
Traveling is an amazing feeling to have. It is one of the most brilliant experiences one could ever get, that is filled with fun and excitement, which starts even before the actual date of travel and homes the mind for years in the form of memories. This is the main reason it is currently one of the most prosperous business industry in the world, which keeps on developing due to the advancement in the Travel Technology. To help the travelers enhance their travelling experience, travel agencies are making immense modifications in their system so that the client gets a satisfactory experience. The most significant benefit the customers receive are mainly through an online booking portal, which is also allowing the travel agency to grow their business profoundly.
Therefore, any travel agency who is committed to provide reliable travel services to their clients, needs to utilize the services of a respected Online Travel Technology provider such as QuadLabs.
An online travel agency solution allows the companies to easily interact with the potential and existing customers, which is not bound by time or geographical area. Customers can easily plan their leisure or travel to other cities or even countries using online travel portal to book their air tickets, hotels, car rentals, sightseeing, and other travel products. There are numerous other ways a travel agent system helps the company derive more profit and grow the business which are mentioned below.
- Enhance customer engagement: Travel Agencies with Online Portal can target their customers through proper marketing and promotion of their latest offerings. They can engage with their existing customers using email or sms & they can advertise or promote their website on different social media which motivate customers to use their services. Better interaction and engagement is the key for any business to achieve success.
- Use exceptional features to make a strong presence in the market: A travel agent system, which is developed by an accredited travel technology company after proper research and understanding the requirements of the company, is bound to receive success in the market, due to the involvement of unprecedented features. These features include:
- SEO: Search Engine Optimization is a technique to increase the ranking of the travel portal on major search engine results. This enhances the visibility of the business, resulting in the growth of the industry.
- Predict market requirements: In order to provide the most demanding travel solutions to the customers, it is first necessary to understand them. With an efficient travel portal, the company can identify the market demand well and make essential modifications in their system.
- Quick customer service: Probably the most important element that contributes to the growth of the organization is the customer service. It needs to be fast, reliable and easily accessible, which online travel portals offer to the customers.
- Competitive approach: In order to survive in the market, it is essential to keep a close eye on the competitors and make changes in your latest offerings to attract more customers, which can be done using travel portals.
QuadLabs have done several global deployments across Europe, South America, Asia, Middle East, Australia, Indonesia and Africa and is highly adapted by each market.