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There is an intense competition in the travel market at all level, which makes the travel agencies to perform better and better in order to stay in the competition. Mid office and travel back office system management is considered one of the most crucial system that enable them to offer satisfying travelling experience to the customers through quality support. However, it can prove to be a difficult process where possibility of errors remain high if travel agencies doesn’t have a system. The best way to prevent is by automating backend travel process with mid office system for resolving issues of travelers in real time.
Importance of automating backend travel operations and bookings
In travel industry, the management of back office is as crucial as the front end. It includes operations such as enquiry management, booking management, supplier management, generating invoices & reports and regulatory compliance which covers the administration and support personnel that doesn’t require client facing. Automating these functions saves a lot of time, effort and money for the company, which enhances their productivity and performance and offer more satisfaction to the customers. Some of the main backend travel operations that can be automated using mid office are as follows:
Automation utilizing mid office system gives all that could possibly be needed advantages to the travel agency which help them in keeping up their position in the market and target an ever increasing number of clients to improve their revenue. However, it is necessary to hire the services of a reputed travel technology providers such as, QuadLabs who is very much perceived and exceptionally experienced in the field to robotize your booking and backend travel operations.
Automation process can be very helpful for any business industry as it enables them to perform the same functions without physically doing. In travel industry, automating travel processes such as travel bookings, customer management, supplier management, administration and enquiry management by Mid Office plays a key role in acquiring competitiveness and increase market share. There are several Mid Office and Travel CRM Software’s available in market for travel industry, however, XChange Mid Office system developed by QuadLabs is by far the most effective and trustworthy.
Features of XChange and what functions can be automated using the system
XChange is quite user friendly and help the travel agency to automate various necessary functions. It helps in automating consolidated information gathered from different sales channels and suppliers. Furthermore, the system is an effective travel CRM system, which assists in customer relationship management which is one of the most important aspect for any travel operator. XChange automate processes such as sending latest news and offers to the customers and provide essential support. The Travel desk or front desk features of Mid Office system gives the travel agency to book tickets coming directly though phone or through walk-in customer also it helps to resolve any queries or issues of the travelers during or after their trip, where all the answers are predefined.
Not only Mid Office system, the system also aids the agency to manage travel bookings and suppliers as well by automating their functions. It will automatically show the upcoming bookings, showcase the payments, list of guests and their demands, along with generating invoices and reports. When it comes to sales and reconciliation, XChange enable the agency to manage their sales and purchase rules in an effective manner, thus ensuring that the records and figures are in agreement are correct.
Other benefits that travel agencies can enjoy by automating their travel operations using XChange is that they speed up their payment processes to the suppliers which can be automated, thus, eliminating any kind of delay in payment. It ensures better relations with the suppliers which ultimately leads to better services to the customers. Moreover, the development of spreadsheet and reports become easier as it doesn’t require a manual updating on the sheets and creating reports which would be time consuming.
XChange Mid Office can be considered an extremely reliable and useful for automating all the travel process, which permits the organization to save not only time but an adequate amount of money as well and at the same time, increasing the quality of services offered to the traveler.
QuadLabs, who is one of the leading travel technology provider in the world, has developed this travel automation which acts as a travel CRM software along with an assistance provider for travel agency that would help them managing various processes, customers and suppliers to increase their revenue and sales.
Travel management was considered a complex procedure in the earlier times, however, with the advent in technology and the Internet, people are now beginning to plan their travel packages without taking the assistance of travel agents. In current time, it is popularly known as fully independent tour or frequent independent travel, where the individual book all their travel products such as hotels, flights, car rentals, etc on their own and avoid traditional travel agents and packaged trips which will cost an additional amount. In this context, if travel agents and tour operators need to attract the attentions of the independent travelers, then they need to have proper package management software.
How package system will assist travel companies to manage predefined FIT holiday packages?
The package management system allows tour operators to easy handle predefined FIT packages by utilizing a combination of various services. It involves offering travel services to independent travelers through various mediums and help them in planning customized holidays such as hill stations, family holidays, adventure tours, etc. without the assistance of an agent. It gives them the benefit of selecting and booking their preferred flights, hotels, car rentals, sightseeing and also facilitates exceptional enquiry and customer support for booking and payment.
Some of the major features of the package management software are as follows:
In today’s highly competitive market, people are now looking for cheap and outstanding travelling experience. For that reason alone, FIT travel are becoming more and more popular among travelers where the involvement of a tour operators is forfeited. The user needs to feel like the offered holiday package would provide better facilities and comfort than independently booked tour. They need to develop holiday packages that could appeal to the users through its cost efficiency, variety and discounted offers.
There are many travel technology companies that develop flexible and result oriented package management software for tour operators. QuadLabs is a leading and most reputed travel technology service provider who is best known to offer the most reliable and industry relevant travel solutions to agencies and help them provide outstanding travelling experience to the users.
Technology is changing everyday with new innovations coming out making the life of a common man a lot easier. In travel industry, various innovative and unique travel technology seems to enter the market, which enables the travel agencies to provide satisfactory travel experience to the customers. Travel technology provider all over the world are looking to introduce relevant and industry focused technology that would change the travel industry for good. It is a universal fact that travelers are now preferring online booking and other technological aspects over the conventional way, which has brought a massive transformation in the industry. Today, we will talk about some of the best innovations in the travel technology which the industry is witnessing.
Other trendy innovations in travel industry include geo location, sensors such as compass, accelerometer, indoor positioning and much more that allows the traveler to get the best possible touring experience. There are many travel technology companies in the world, however, QuadLabs is considered one of the finest and award winning travel Technology Company who is best known to provide the most innovative and competitive travel solutions for agencies and help them achieve better return on investment by targeting more and more customers from all over the world.
For travel agencies throughout the world, B2B booking system has provided incredible growth opportunities, allowing them to reach a wider audience. A B2B travel portal helps travel agencies to generate better leads and higher sales, which is necessary for survival in the market and earn good profit. It also enables travel agents and partners to book travel products and simplify documentation process and reservation. In today’s stiff competition, B2B Internet booking systems is considered one of the most crucial travel agent system to achieve success by enhancing sales and revenue.
This is the main reason many travel agencies are looking forward to hire the services of reliable travel technology solution provider such as QuadLabs to develop unique and industry relevant B2B travel portal. Following are provided some exceptional benefits B2B online booking engine offers to travel agencies for their growth:
1. Offers a wide range of information to the travel agent:- The biggest advantage of having B2B travel portal is that the travel agency will be able to clearly witness and reach relevant information, allowing a transparent transaction of travel products. They can easily manage all the bookings and reservations and also allows sub agents and partners to provide regular access to updated information and rates.
2. Variety of services:- B2B system also provides a wide range of services to the agents which include travel product like Flight, hotel Car Rental etc., service information, location, suppliers for the services along with the quantity of units available. It allows the company to make new reservations and keep track of sales effectively.
3. Sales promotion:- In order to attract the interest of potential customers, special sales offers can be utilized through B2B travel system. It would assist the travel partners to generate more demand and increment the sales by a greater margin.
4. Better communication:- Communication is the key elements for deriving sales for travel agency as it encourage better customer support and appropriate service in a timely manner. The travel agency system maintains a proper communication line between travel partners, suppliers and customers and gives automatic confirmation of any booking. It can also enable the agency to target new customers, develop marketing campaign and increase revenue.
5. Easy documentation process:- With increasing demand of hotel, flights and travel package reservation, it requires from the agency to make all the documents related to travel booking available for partners, suppliers and customers. This include invoices, booking confirmations, travel product information, etc., which can easily be done through B2B online booking engine.
B2B travel portal helps travel agencies all over the world to gain proper control over their business process, so that they can deliver the best possible travel services to their sub agents. If you are also looking to install a trustworthy B2B booking system for your travel agency, then QuadLabs can help you design revenue oriented and reliable system, allowing you to enhance your business process by a great margin. QuadLabs is a leading travel technology company who are best known to deliver industry focused and competitive travel solutions to tour operators and travel agencies to enhance their business productivity.
Online travel booking systems has truly transformed the way people plan their tours along with how travel agencies all over the world offer their services to the individual. In earlier times, local tour operators and travel agencies were totally dependent on the travel needs and requirements of the people who are present nearby. Their services were limited to a particular geographical area, which also restricts their profits and revenue. Furthermore, offering the customers with full fledged travel services during the tour were quite difficult as well.
However, with the emergence of online travel booking systems, travel agencies throughout the world have been able to improve and enhance their travel services extensively and provide the potential customers with far superior tour experience, even in this stiff competition. The augmentation in travel technology solutions in recent years have made it possible for tour operators to reach and target a wider audience while appealing them through highly innovative and striking travel packages. Some of the ways by which travel agency systems has transformed the global travel agencies are as follows:
Travel agent systems have certainly enabled the travel agencies all over the globe to target specific audience and offer exceptional and cost efficient travel products and services to the customers, and in the process, provided them with opportunity to achieve growth and development in a short period of time.
The following features online booking systems must have:-
1. Beautiful & attractive Image Gallery
2. Optimizes the potential of your website
3. Provides a detailed booking
4. Social Media Integration
5. Keeps your guest on your own website while making a booking
6. PayPal Payment Options
7. Credit Card Storage Options
8. Visual Calendar
9. Currency and Language Settings
10. Online Support and Phone Support
11.Access to the Cloud
12.Appealing ‘Book Now’ Button
14.Keeps it fast and simple so that no special software or downloads are needed for a customer in order to make a booking
15. Provide easy to use administration panels